Privacy Policy

General Privacy Policy for the Use of the App "BegleitFix"

1. General

1. These General Privacy Policy govern the use of the app BegleitFix offered by BegleitFix GmbH (hereinafter referred to as the "Operator").
2. By registering and using the app, users agree to this Privacy Policy.
3. The app serves as a platform connecting providers of heavy transport escort services (hereinafter referred to as "Escort Drivers") with customers who require such services (hereinafter referred to as "Customers").

2. Services of the App

1. The app provides a platform where Escort Drivers can offer their services, and Customers can book these services. Customers can also publicly post their needs in the app, allowing Escort Drivers to book these assignments.
2. The Operator of the app is neither a provider nor a mediator of heavy transport escort services. The Operator is solely a technical service provider offering the platform.
3. The Operator assumes no responsibility for the quality, safety, or execution of the offered services.

3. Registration and User Account

1. The use of the app requires users (Customers or Escort Drivers) to register.
2. Users must provide truthful and complete information during registration and promptly update it in the event of changes.
3. Each user may create only one account and is responsible for the security of their account.

4. Booking and Mediation

1. Customers can book Escort Drivers for heavy transport escort services via the app.
2. Booking a service constitutes a contract between the Customer and the Escort Driver. The Operator of the app is not a party to this contract.
3. Escort Drivers commit to providing the services described in the app.
4. Users are obligated to keep their access data secure and not share it with third parties.
5. The Operator reserves the right to suspend or delete user accounts in case of violations of these GTC or legal regulations.

5. Payment Processing

1. Payment Processing via Apple Pay Our app uses the Apple Pay payment service, provided by Apple Inc., for processing payments. When you initiate a payment via Apple Pay, your payment information (such as credit or debit card details) is encrypted and processed directly by Apple. We (BegleitFix) do not have access to, collect, or store your full payment card details on our servers. We only receive information from Apple necessary to confirm the success of the transaction (e.g., a transaction identifier and the payment amount) for the purpose of providing you with the paid service. Your use of Apple Pay is subject to Apple's terms and conditions and privacy policy. You can review the "Apple Pay & Privacy" policy here: https://www.apple.com/legal/privacy/data/en/apple-pay/
2. After transmitting the contact details, the Operator is no longer responsible for payments between the parties.
3. The Operator may use a third-party provider for payment processing but is not liable for their services.

6. Usage Fees and Commissions

1. The Operator charges a mediation commission or other fees for using the platform, which are transparently displayed before a contract is concluded.
2. The Operator reserves the right to change the fee structure with reasonable notice.

7. Rights and Obligations of Users

1. Users are obligated to use the app only in compliance with applicable laws and these GTC.
2. It is prohibited to post content that violates applicable law, third-party rights, or good morals.

8. Liability

1. The Operator is not liable for damages arising from the use of the platform unless such damages result from willful misconduct or gross negligence on the part of the Operator.
2. The Operator assumes no liability for the services provided by Escort Drivers or the fulfillment of contracts between Customers and Escort Drivers.