Terms & Conditions

General Terms and Conditions (GTC) for the Use of the App "BegleitFix"

1. General

1. These General Terms and Conditions (GTC) govern the use of the app BegleitFix offered by BegleitFix GmbH (hereinafter referred to as the "Operator").
2. By registering and using the app, users agree to these GTC.
3. The app serves as a platform connecting providers of heavy transport escort services (hereinafter referred to as "Escort Drivers") with customers who require such services (hereinafter referred to as "Customers").

2. Services of the App

1. The app provides a platform where Escort Drivers can offer their services, and Customers can book these services. Customers can also publicly post their needs in the app, allowing Escort Drivers to book these assignments.
2. The Operator of the app is neither a provider nor a mediator of heavy transport escort services. The Operator is solely a technical service provider offering the platform.
3. The Operator assumes no responsibility for the quality, safety, or execution of the offered services.

3. Registration and User Account

1. The use of the app requires users (Customers or Escort Drivers) to register.
2. Users must provide truthful and complete information during registration and promptly update it in the event of changes.
3. Each user may create only one account and is responsible for the security of their account.

4. Booking and Mediation

1. Customers can book Escort Drivers for heavy transport escort services via the app.
2. Booking a service constitutes a contract between the Customer and the Escort Driver. The Operator of the app is not a party to this contract.
3. Escort Drivers commit to providing the services described in the app.
4. Users are obligated to keep their access data secure and not share it with third parties.
5. The Operator reserves the right to suspend or delete user accounts in case of violations of these GTC or legal regulations.

5. Payment Processing

1. Payment for the mediation service is due before the contact details are provided and may be processed through a payment service provider.
2. After transmitting the contact details, the Operator is no longer responsible for payments between the parties.
3. The Operator may use a third-party provider for payment processing but is not liable for their services.

6. Usage Fees and Commissions

1. The Operator charges a mediation commission or other fees for using the platform, which are transparently displayed before a contract is concluded.
2. The Operator reserves the right to change the fee structure with reasonable notice.

7. Rights and Obligations of Users

1. Users are obligated to use the app only in compliance with applicable laws and these GTC.
2. It is prohibited to post content that violates applicable law, third-party rights, or good morals.

8. Liability

1. The Operator is not liable for damages arising from the use of the platform unless such damages result from willful misconduct or gross negligence on the part of the Operator.
2. The Operator assumes no liability for the services provided by Escort Drivers or the fulfillment of contracts between Customers and Escort Drivers.

9. Data Protection

1. The processing of personal data is carried out in accordance with the Operator's privacy policy, which is available in the app.
2. Users consent to the processing of their data within the scope of using the platform.

10. Amendments to the Contract and Termination

1. The Operator reserves the right to amend these GTC with reasonable notice. Users will be informed of such changes in a timely manner.
2. Users may terminate their use of the app and delete their account at any time.

11. Final Provisions

1. The laws of the Federal Republic of Germany shall apply.